Terms of Service

Please read these Terms of Service carefully before using the website located at pizza-via313.rest or any services offered by Via 313. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"). This Agreement governs your access to and use of the website pizza-via313.rest (the "Site"), including all content, features, functionality, and services offered on or through the Site.

By using the Site or placing an order, you represent and warrant that:

• You are at least eighteen (18) years of age or are accessing the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity and authority to enter into this Agreement;
• You will use the Site and our services only for lawful purposes and in accordance with these Terms;
• All information you provide to us is accurate, current, and complete.

If you are using the Site on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to both you individually and that entity.

Your continued use of the Site following any modifications to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure your continued compliance.

2. Description of Services

Via 313 is a food service company specializing in Detroit-style pizza and related food and beverage offerings. Through our website at pizza-via313.rest, we provide the following services (collectively, the "Services"):

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery directly through the Site;
• Menu Information: We provide detailed descriptions, pricing, and nutritional information about our food and beverage offerings;
• Location and Hours Information: We provide information about our physical restaurant locations, operating hours, and contact details;
• Promotional Offers: We may offer coupons, discounts, loyalty rewards, and other promotional opportunities to eligible customers;
• Catering Services: We may offer catering and event services, subject to separate terms and arrangements as agreed upon in writing;
• Customer Communications: With your consent, we may send you updates, promotions, and relevant communications via email or other channels;
• General Information: We provide general information about our brand, story, and mission.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you. Menu items, pricing, and availability are subject to change without prior notice. All food orders are subject to availability and may vary by location.

The Services are intended for personal, non-commercial use unless you have entered into a separate written agreement with Via 313 for commercial purposes such as catering or wholesale arrangements.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Site and Services, you agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order;
• Maintain the security of your account credentials and notify us immediately of any unauthorized access;
• Use the Site and Services only for their intended and lawful purposes;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site;
• Respect the intellectual property rights of Via 313 and any third parties;
• Conduct yourself in a respectful and appropriate manner when interacting with our staff, whether online or in person.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using the Site or Services:

• Fraudulent Orders: Placing orders with no intention of payment, using stolen or unauthorized payment methods, or engaging in any form of payment fraud;
• Misrepresentation: Providing false, misleading, or inaccurate information when creating an account, placing an order, or communicating with us;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other user accounts, or any systems or networks connected to the Site;
• Malicious Code: Uploading, transmitting, or distributing any virus, malware, spyware, trojan horse, or any other harmful or malicious code or software;
• Data Mining: Using automated tools, bots, scrapers, crawlers, or similar mechanisms to extract data from the Site without our express written consent;
• Interference: Interfering with or disrupting the integrity or performance of the Site, its servers, or any networks connected to the Site;
• Impersonation: Impersonating any person or entity, including any employee or representative of Via 313;
• Unauthorized Commercial Use: Using the Site or Services for commercial solicitation, advertising, or promotional purposes without our prior written consent;
• Reverse Engineering: Attempting to decompile, reverse engineer, disassemble, or otherwise derive the source code or underlying algorithms of the Site;
• Harassment: Harassing, threatening, intimidating, or abusing any person, including our staff or other customers;
• Illegal Activities: Using the Site or Services to engage in any activity that violates any applicable law, regulation, or ordinance;
• Circumvention: Attempting to circumvent any security feature, technological protection measure, or access control on the Site.

Any violation of these prohibitions may result in immediate termination of your access to the Site and Services, and may also subject you to civil or criminal liability. We reserve the right to report any suspected illegal activity to the appropriate law enforcement authorities.

4. Account Registration and Security

Certain features of the Site may require you to create an account. When you register for an account, you agree to provide accurate and complete information and to keep this information up to date. You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password.

You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security. Via 313 will not be liable for any loss or damage arising from your failure to comply with these security obligations.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or is in violation of these Terms.

5. Intellectual Property Rights

5.1 Ownership

The Site and all of its contents, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the design, selection, and arrangement of materials — are the exclusive property of Via 313 or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

5.2 Trademarks

The Via 313 name, logo, brand marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Via 313 or its affiliates. You may not use such marks without the prior written permission of Via 313. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

5.3 License to Use

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Services for your personal, non-commercial purposes. This license does not include the right to:

• Resell or commercially exploit the Site or any of its contents;
• Collect and use any product listings, descriptions, or prices;
• Make any derivative use of the Site or its contents;
• Download or copy account information for the benefit of another merchant;
• Use any data mining, robots, or similar data gathering and extraction tools.

5.4 User-Generated Content

If you submit, upload, or otherwise provide any content to us (including reviews, feedback, suggestions, photos, or comments), you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such content in any form, medium, or technology. You represent and warrant that you own or have the necessary rights to grant this license and that such content does not infringe the rights of any third party.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through the Site, you are making an offer to purchase food and/or beverages at the prices listed on the Site at the time of your order. All orders are subject to acceptance by Via 313. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent, contain errors, or cannot be fulfilled due to availability constraints.

6.2 Pricing and Availability

All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Menu items are subject to availability and may vary by location. In the event of a pricing error, we reserve the right to cancel the order and refund any payment made. Sales tax will be applied to all orders in accordance with applicable state and local tax laws.

6.3 Payment

We accept major credit cards, debit cards, and other payment methods as indicated on the Site at the time of checkout. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize Via 313 to charge the full order amount to your payment method.

All payment transactions are processed through secure, encrypted third-party payment processors. Via 313 does not store your full payment card details on its servers.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order is confirmed and preparation has begun. If you have a concern about an order you have received, please contact us immediately at [email protected]. Refunds or credits may be issued at our sole discretion in cases of significant errors on our part, such as incorrect items delivered or food quality issues. Chargebacks initiated without first contacting us may result in suspension of your account.

7. Delivery and Pickup

Delivery availability, delivery fees, and estimated delivery times vary by location and are subject to change. Estimated delivery and pickup times are provided as a courtesy and are not guaranteed. Via 313 shall not be liable for delays in delivery or pickup due to circumstances beyond our reasonable control, including but not limited to weather conditions, traffic, or third-party delivery service issues.

If you use a third-party delivery platform to order from Via 313, your order and delivery are subject to the terms and conditions of that third-party platform, and Via 313 is not responsible for the acts or omissions of such third parties.

8. Disclaimers and "As-Is" Basis

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE ACCURATE, RELIABLE, OR COMPLETE;
• WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SITE.

Via 313 makes no warranty that the Site will be free of viruses or other harmful components. Your use of the Site is at your own risk. Nothing on the Site constitutes professional advice of any kind.

Nutritional information and allergen disclosures provided on the Site are based on standard recipes and may vary based on preparation methods, portion sizes, and ingredient substitutions. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before ordering. Via 313 cannot guarantee that any food item is entirely free from any specific allergen.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL VIA 313, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT ON THE SITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, VIA 313'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT YOU PAID TO VIA 313 FOR ORDERS IN THE THIRTY (30) DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services in violation of applicable law;
• Your negligence, willful misconduct, or fraud;
• Any content you submit to the Site;
• Your violation of any third party's rights, including intellectual property rights or privacy rights;
• Any misrepresentation you make in connection with your use of the Site.

Via 313 reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with Via 313's defense of such claims. You agree not to settle any such matter without the prior written consent of Via 313.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Via 313. These links are provided for your convenience only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about any third-party websites or the information, products, or services found on them.

When you leave our Site, we encourage you to read the terms and privacy policy of every website you visit. Your use of third-party websites is governed by their own terms and conditions.

12. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site and Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent that applicable state laws impose specific obligations regarding privacy — including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — we will comply with all such requirements as they apply to our operations. Please refer to our Privacy Policy for details.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Via 313's principal place of business is located, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Site that is not subject to arbitration as provided in Section 14 shall be instituted exclusively in the federal or state courts located in the jurisdiction of Via 313's principal place of business. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

These Terms are subject to applicable federal law, including the Federal Trade Commission Act (FTC Act) and other consumer protection laws administered by the Federal Trade Commission, to the extent applicable. Nothing in these Terms limits your rights under applicable federal consumer protection law.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Site ("Dispute") informally by contacting Via 313 at [email protected] and providing a written description of the Dispute, the relief sought, and your contact information. The parties agree to attempt in good faith to resolve the Dispute within thirty (30) days of such notice before resorting to formal proceedings.

14.2 Binding Arbitration

If the parties cannot resolve the Dispute informally within thirty (30) days, any Dispute that is not resolved through informal negotiation shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You agree that any arbitration shall be conducted on an individual basis and not in a class, consolidated, or representative action. You and Via 313 each waive any right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section shall prevent either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

14.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within that court's jurisdiction. Additionally, either party may seek emergency injunctive relief from a court of competent jurisdiction to preserve the status quo pending arbitration.

14.4 Time Limitation

To the extent permitted by law, any claim or cause of action you may have arising out of or related to these Terms or the Site must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

15. Term and Termination

15.1 Term

These Terms become effective when you first access or use the Site and shall remain in full force and effect while you continue to access or use the Site or Services, unless earlier terminated in accordance with this section.

15.2 Termination by Via 313

Via 313 reserves the right, in its sole discretion and without notice or liability, to:

• Terminate or suspend your access to all or any part of the Site and Services for any reason, including but not limited to your violation of these Terms;
• Disable your account and any content you have submitted;
• Discontinue the Site or any Services offered thereon.

15.3 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not affect any orders placed prior to termination, and any outstanding payment obligations remain in effect.

15.4 Effect of Termination

Upon termination of these Terms for any reason, all rights and licenses granted to you hereunder shall immediately terminate, and you must cease all use of the Site and Services. The following sections shall survive termination: Sections 5 (Intellectual Property Rights), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and any other provisions that by their nature should survive termination.

16. Changes to These Terms

Via 313 reserves the right, in its sole discretion, to revise and update these Terms at any time. Any changes to these Terms will be effective upon posting the updated Terms to the Site, with the "Last Updated" date revised accordingly. We may, but are not obligated to, provide additional notice of material changes, such as a notice on the Site's homepage or an email notification to registered users.

Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the revised Terms. It is your responsibility to check this page regularly to stay informed of any updates. If you do not agree to the revised Terms, you must stop using the Site and Services immediately.

17. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The modification or severance of any provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. The parties agree to negotiate in good faith a replacement provision that is valid and enforceable and achieves, to the greatest extent possible, the economic, business, and other purposes of the original provision.

18. Waiver

No failure or delay by Via 313 in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof, or the exercise of any other right, power, or privilege. No waiver shall be effective unless it is in writing and signed by an authorized representative of Via 313. A waiver of any particular breach or default shall not be deemed a waiver of any other breach or default.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements, policies, or guidelines expressly incorporated herein by reference, constitute the entire agreement between you and Via 313 with respect to the Site and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and Services.

No amendment to or modification of these Terms is effective unless made in writing and signed by an authorized representative of Via 313. In the event of any conflict between these Terms and any other agreement between you and Via 313, these Terms shall control unless the other agreement expressly provides otherwise.

20. Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond Via 313's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, embargoes, labor disputes, power outages, telecommunications failures, cyberattacks, or any other events of force majeure. In such cases, Via 313's obligations shall be suspended for the duration of the force majeure event, and Via 313 shall make reasonable efforts to resume normal operations as soon as practicable.

21. Electronic Communications

By using the Site and Services, you consent to receive communications from Via 313 electronically. Via 313 may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that Via 313 provides to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

If you have opted in to receive marketing communications from us, you may opt out at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect your receipt of transactional or service-related communications.

22. Children's Use

The Site and Services are not directed to, and we do not knowingly collect personal information from, children under the age of thirteen (13). Our Services are intended for use by individuals aged eighteen (18) and older, or minors under the supervision of a parent or guardian. If you believe that a child under the age of 13 has provided personal information to us, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records in compliance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

23. Accessibility

Via 313 is committed to making our Site and Services accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards. If you experience any difficulty accessing the Site or any of its content, please contact us at [email protected], and we will make reasonable efforts to assist you and address any accessibility concerns.

24. Contact Information

If you have any questions, concerns, complaints, or comments about these Terms of Service, the Site, or our Services, please do not hesitate to contact us. We welcome your feedback and will make every reasonable effort to respond to your inquiry in a timely manner.

These Terms of Service were last reviewed and updated on April 15, 2026. Via 313 reserves all rights not expressly granted herein.